Shipping Policy

We'd rather set expectations honestly than lose your trust after you've paid. Here's exactly how shipping works at Fishers North.

Where your order ships from

Our gear is made and dispatched by manufacturing partners overseas, most of them in China. That's how we keep prices where they are, and it means your parcel travels a long way before it reaches you.

Processing time

Orders are checked and handed to the warehouse within 1 to 3 business days of payment clearing.

Delivery times

Once dispatched, most orders arrive within 2 to 4 weeks (roughly 10 to 20 business days). Remote regions, customs inspections and peak periods such as Chinese New Year or Christmas can stretch this to 6 weeks. These are carrier estimates, not guarantees.

Tracking

Every order ships tracked. You'll get the tracking number by email as soon as the parcel leaves the warehouse. The first scan can take 3 to 7 days to appear, which is normal and doesn't mean the parcel is lost.

Orders with several items

Items are sometimes held in different warehouses, so a multi-item order may arrive as separate parcels on different days. There's no extra charge for this.

Shipping costs

Shipping is calculated at checkout and is free on orders over €100.

Customs and import duties

For deliveries inside the EU, any applicable VAT is handled at checkout. For deliveries outside the EU, import duties or taxes may be charged on arrival by your local customs authority and are the customer's responsibility.

Delays and missing parcels

If your order hasn't arrived within 45 days of dispatch, email us at business@fishersnorth.com and we'll resend it or refund you in full.

Wrong or damaged items

Send us a photo within 14 days of delivery and we'll arrange a replacement or a refund. See our refund policy for your full rights.

Wrong address

Check your address at checkout. Once an order is dispatched we can't reroute it, and parcels returned to sender because of an incorrect address can only be refunded minus shipping costs.